FAQ
FAQ
I NEED HELP WITH...
SHIPPING + ORDERS
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I haven’t received my tracking info?
Your tracking info will typically be sent out around 6-7pm on the day your order was shipped, you will receive an email containing a tracking ID number and link.
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Will I receive a shipping / order confirmation email?
Yes, if you can’t find it - be sure to check the email you used when placing the order and check your junk/spam folder in case it goes there!
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Part of my order is missing?
Sorry to hear you haven’t received a part of your order! If this is the case please check your invoice received with your package. If the missing item is highlighted or has a note, it usually means there has been a stock error and we have emailed or tried to call you about the item.
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When will my order be shipped?
We operate Mon-Fri, orders placed within Australia before 2pm (AEST) will be sent on the same day.
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Where can I find your shipping information?
All our information can be found here https://amaroso.com.au/shipping-policy
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I want to exchange sizes; can you do this?
No, unfortunately we can't offer exchanges. What we recommend you do is place a new order for the size you need. If you wish to do this, please note on the returns form "exchange refund" and include both your return order number and your new order number.
STOCK + WEBSITE
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The item I want is sold out, what happens now?
Oh no! You must have good taste. You can either sign up to our emails at the bottom of each page under ‘Join Amaroso VIP’ or you can subscribe to a restock notification; this can be done in each product.
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I am trying to place an order but I am getting errors in the cart!
First thing that you need to check is your address, please ensure there are no spaces at the start or finish of your postcode and suburb. If you're still having trouble let us know. Make sure to include as much detail as possible and a screenshot of the error.
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Can you hold an item for me?
No, we don’t offer any hold type service. All items must be paid for immediately.
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How often do you get new stock?
We release new arrivals every week, usually on the Thursday.
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Do you have a size guide?
We sure do! Check out our Size Guide https://amaroso.com.au/sizing-chart
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Do gift cards expire?
No, our gift cards don't have an expiry period.
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I only want to spend part of my gift card; is this okay?
Yes, you can use partial or all your gift card, any amount not spent will remain on the gift card.
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How much money do I have on my gift card?
You can check your gift card balance here https://amaroso.com.au/giftcard/giftcard/account/
RETURN + CREDITS
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I need to return something; how do I do this?
You will find all the info you need in the link https://amaroso.com.au/returns-shipping
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Can I return sale items?
You sure can! All items are treated the same, you will be issued with a store credit for the purchase price (amount you paid) for the item.
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Have you received my return?
Returns typically take anywhere from 2-7 days for us to receive, you can check on the progress by visiting https://auspost.com.au/track, all you will need is your tracking details which can be found on your receipt. Once we receive your return please allow 1-3 business days for it to be processed. You’ll then receive an email from us with your store credit.
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I want to exchange sizes; can you do this?
No, unfortunately we can't offer exchanges. What we recommend you do is place a new order for the size you need. If you wish to do this, please note on the returns form "exchange refund" and include both your return order number and your new order number.
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What is the Amaroso returns policy?
The item must be returned within 14 days, it must be unworn, tags still attached and in original condition. Find more info https://amaroso.com.au/returns-shipping
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How do I receive my store credit?
You will be sent an email with a store credit code. This will be sent to the same address you placed the order with. If you can’t find the email please search ‘Amaroso’ in your emails or check your junk/spam mail.
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Do store credits expire?
No, our credits don't have an expiry period.
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I only want to spend part of my store credit; is this okay?
Yes, you can use partial or all your store credit, any amount not spent we remain on your account as a gift card.
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My store credit isn’t working?
Have you tried copy and pasting the code? Also, are you putting it into the "gift card" section in the cart and not the ‘discount code’ section?
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How much money do I have on my store credit?
You can check your store credit balance here https://amaroso.com.au/giftcard/giftcard/account/
