RETURNS

All returns will be issued a store credit for the website, this includes all payment methods used for your purchase.

They must be returned in BRAND NEW CONDITION - unworn, unwashed, tags attached, no stains, marks, breakages etc. If the item is returned in other than brand new condition (with tags attached) no credit will be issued.

Shoes will only be accepted if they have not been worn and are in original condition, including the box i.e no sticky tape or return label on the box.

The return needs to be sent back within:

Australia: 14 days

International: 21 days


CHRISTMAS 2020 EXTENDED RETURNS POLICY

Any item purchased from the 9th of November 2020 until the 24th of December 2020 can be returned until the 11th of January 2021.

PROCESSING A RETURN (Alternative/International)

Alternatively, you can return your items via your preferred postal company.

Download and print off your returns form HERE.

PROCESSING A RETURN (Australia)

STEP ONE:

Go to our returns portal HERE

STEP TWO:

Simply follow the onsite instructions, ensuring that you have your Order Number correct.

STEP THREE:

Repack items with all of the tags still attached, ideally in the original packaging.

STEP FOUR:

The eParcel Return service costs $8.95 AUD. This payment can be made with a credit card.

STEP FIVE:

You will need to print and attach your returns label. Then take it to your nearest Post Office or Post Box to send it off, it's that easy.

Don't have a printer? No Problem. Australia Post will email you a return code. You can show this in your mobile phone at any Post Office and they will print it out for you.

If you don't receive an email from Australia Post after submitting your return online, please check your junk mail folder. If you can't locate it, please email - returnsportal@auspost.com.au. 

Please allow up to 5 business days for processing once your return has been received. If you have any queries regarding the status of your return, please check the Australia Post tracking to ensure we have received your return first.

''We aim to have all you beautiful ladies

in love with your purchases

If you find upon receiving your item that

you are not 110% happy - we welcome your return.''

IMPORTANT: PLEASE NOTE

- All postage costs will need to be covered by you.

- When returning your item if it is not received or lost in transit we cannot offer a credit for the item. Due to this we recommend you return your item with tracking.

- If you require a replacement size you will need to go through the return process (see PROCESSING A RETURN). Once that is completed and you have your credit number you will need to place a new order for appropriate size.

- Any packages sent back (RTS) Return To Sender will result in $10 being deducted from your store credit.

FAULTY ITEMS

We would be devastated if you received an item found faulty due to manufacturing. We will do our best to ensure your items are perfect and without flaws, however in the instance that an item is found to be faulty please contact us ASAP and we can refund you (within 48 hours via your payment method), replace or issue a store credit for 120% of the purchase price.

Email us:

contact@amaroso.com.au

Subject line:

FAULTY ITEM

Include:

order/invoice number, name, address and a description of the fault so we can work with you to turn your frown upside down!

Contact us as per the above within 30 days of receiving the item and we will cover your postage cost to return the item.

Once received we will inspect the garment, if the fault is accepted as a manufacturing fault we will contact you for a replacement, refund or 120% store credit - this is up to you. If it is not a manufacturing fault the credit, refund or replacement will not be honoured.