Returns

Returns will be issued a store credit for the website, this includes all payment methods used for your purchase. Items 50% or more off RRP are FINAL SALE, they cannot be returned for change of mind or incorrect size. They must be returned in BRAND NEW CONDITION - unworn, unwashed, tags attached, no stains, marks, breakages etc. If the item is returned in other than brand new condition (with tags attached) no credit will be issued. Underwear including, but not limited to, sticky bras, nipple covers, and Nudi Boobies (and other Model Behaviour undergarments) cannot be returned. Shoes will only be accepted if they have not been worn and are in original condition. All returns need to be sent back within 30 days.

AMAROSO BRIDAL

We understand that choosing the perfect dresses for your special day can be challenging, so we offer a tailored returns policy for our Amaroso Bridal collection. If you purchase three or more dresses from the "Amaroso Bridal" range (clearly specified in each product description) in a single transaction, you are eligible for a full refund within 30 days when you return the entire order (postage costs excluded). The whole order must be returned in brand new condition with tags attached. Offer excludes final sale items.

STEP ONE: Go to our returns portal HERE
STEP TWO: Simply follow the onsite instructions, ensuring that you have your Order Number correct.
STEP THREE: Repack items with all of the tags still attached, ideally in the original packaging.
STEP FOUR: The eParcel Return service costs $10.95 AUD. This payment can be made with a credit card.
STEP FIVE: You will need to print and attach your returns label. Then take it to your nearest Post Office or Post Box to send it off, it's that easy.

Don't have a printer? No Problem. Australia Post will email you a return code. You can show this on your mobile phone at any Post Office and they will print it out for you. If you don't receive an email from Australia Post after submitting your return online, please check your junk mail folder. If you can't locate it, please email - returnsportal@auspost.com.au. Please allow up to 5 business days for processing once your return has been received. If you have any queries regarding the status of your return, please check the Australia Post tracking to ensure we have received your return first.

Please Note: Items 50% or more off RRP are FINAL SALE; they cannot be returned for change of mind or incorrect size.

Alternatively, you can return your items via your preferred postal company.
Download and print off your returns form HERE.

We would be devastated if you received an item found faulty due to manufacturing. We will do our best to ensure your items are perfect and without flaws, however in the instance that an item is found to be faulty please contact us ASAP and we can refund you, replace or issue a store credit for 120% of the purchase price.

Subject line: FAULTY ITEM
Include:order/invoice number, name, address and a description of the fault so we can work with you to turn your frown upside down!
Contact us as per the above and we will cover your postage cost to return the item.
Once received we will inspect the garment, if the fault is accepted as a manufacturing fault we will contact you for a replacement, refund or 120% store credit - this is up to you. If it is not a manufacturing fault the credit, refund or replacement will not be honoured.

Email us: contact@amaroso.com.au